Have Any Questions?
Below we have answered our most frequently asked questions about our rugs and store’s policies.
A. Any type of rug is safe for your floor, but we always recommend using a rug pad which will help prevent any unwanted scratches or marks.A. All hand-made rugs offer high durability, regardless of the specific materials.A: New rugs often shed yarn fibers for up to three months. Vacuum regularly to pick up these fibers and keep the rug looking fresh and clean. A. A carpet serves as the actually flooring for a specific room, usually from wall to wall. A rug sits on top of a hard floor or carpet.
A. In a high traffic area, a flat braided rug made from polypropylene is recommended. Flat braided rugs are very durable, and the artificial fiber polypropylene is stain resistant. Since it is a smooth fiber, dirt sits on the surface so it doesn’t require professional cleaning and you can easily vacuum or rinse the rug. A. That’s a personal decision based on your personal taste. Some people use the same rugs in both rooms; others select different rugs that complement one another.A. Hooked rugs are specifically latex backed to enhance durability. The backing helps to secure the wool and gives the rug more body. However, this backing does not help keep the rug in place. Only a rug pad will protect your rug from sliding..
A: All items have a 30 day return policy which begins the day your merchandise is delivered. If you wish to return your item, simply return your item within its specified return policy trial period for a refund of the purchase price. For a return to be accepted, the item(s) must be in original condition and packaging. Return shipping costs are the responsibility of the customer. NOTE: VISIBLE DAMAGE: If the packaging show visible signs of damage, open it immediately to check the contents. Ask the driver to inspect the contents with you. Write a detailed description of the damage on both your copy and the freight carrier’s copy of the delivery receipt. If this merchandise is damaged beyond repair, then you should REFUSE delivery. If you feel like this merchandise is acceptable with the noted damages, you should accept the merchandise and determine if this merchandise can be retained with an allowance. FOR CONCEALED LOSS OR DAMAGE – NO VISIBLE DAMAGE TO THE PACKAGING:
Unpack and inspect your shipment as soon as possible after delivery, Should you discover concealed loss or damage, report it to the freight carrier immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.
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